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Shipping Policy
Shipping Timeline
🚛 Holiday Shipping Update: Due to high seasonal volume, we are experiencing order delays.
All orders within the US over $65.00 will receive free shipping. Orders under $65.00 will receive a flat shipping of $8.00. We ship orders via Amazon, UPS, UPS Surepost, and USPS.
We are now utilizing Amazon’s warehouses and fulfillment services for some of our orders placed on myserenitykids.com. The desired outcome is that our website customers get the benefit of Amazon’s well known and loved fast shipping. However, not all of our products are consistently in stock at the Amazon warehouse, so some orders may arrive quicker than others. If you received a “3 day shipping” message at checkout on myserenitykids.com, then you can expect your order to arrive from Amazon within 3-5 business days, depending on the time of day the order was placed.
All other orders typically process to ship within 24-48 hours. After processing, the average shipping time is 4-6 business days.
Online Orders
Online orders for shipment within the United States may be placed through our Serenity Kids Website. We are able to ship to PO boxes, Puerto Rico, Guam, the U.S. Virgin Islands and to Military APO/FPO via USPS but please allow 10-12 business days. We are unable to ship internationally.
Cancellations and Order Changes
Our support team will try to honor order change requests, but once an order has been placed, no cancellations or modifications are guaranteed.
Return Policy
For returns and purchases of our products made at any other retailer, please consult the return and exchange policy at that retailer.
Serenity Guarantee - If for any reason you or your baby aren’t 100% satisfied with the food, please reach out to us at contact@myserenitykids.com. We would love the opportunity to make it right. Please note, that our Serenity Guarantee does not cover any issues regarding shipping delays, customer ordering errors or items purchased from retail.
Due to the nature of the littles we feed, you can rest assured all the products you receive are new, unused, and unopened. We do not sell anything that has been returned.
If there is an issue with your order or damaged items please reach out to customer support. To assist you swiftly please include:
- Order Number
- A description & photos of the damaged item
- Please hold on to the product in case we need further information
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