Shipping Policy
Several delivery carriers are currently experiencing delays due to high demand so orders are taking longer to process and ship. Some shipments may experience a longer shipping time, fewer updates during transit, or show no movement until they reach your local delivery hub. Thank you for your patience as we work diligently to ship your order.
SHIPPING TIMELINES
All orders typically process to ship within 24-48 hours. Our average shipping time is 4-6 business days. All orders $35 and over within the US will receive free shipping. For orders under $35, the shipping cost is $8.00. We ship orders via UPS and USPS
- Orders placed Monday through Friday (before 11am CST/ Noon EST) will be shipped out that same day.
- If you place an order Friday - Sunday your order will be processed and shipped out the following Monday.
- If placed after 11am cst, Please allow an additional 24 hours for processing your orders.
- If you purchase 2 days shipping, your order will arrive generally in 3 days.
We offer additional rates through UPS. Depending on your location, you will receive the following rates:
UPS 2 Day
If you do not see expedited rates for 2 day and 3 day, it is because Ground shipping will arrive before the expedited rates and we want to save you money.
**Please allow 24 additional hours for processing your orders. If you purchase 2 days shipping, your order will arrive generally in 3 days.
SERENITY KIDS GUARANTEE
If for any reason you or your baby aren’t 100% satisfied with our foods, please reach out to us for a full refund up to 100 days after your order. Our Serenity Guarantee does not cover any issues regarding shipping delay or customer ordering error. To start the return process, please email a description of the issue and your order number to: contact@myserenitykids.com
